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Insights

Fresh perspectives on trust, leadership, and how we show up.

Featured Insight

You Can’t Build A High-Trust Culture With Low-Tact Leaders

Everyone has a moment they wish they could take back. A word delivered too sharply. A tone that shut someone down. A conversation where you meant well, but the damage
Read on Forbes

All Insights

  • Trust

Turning a Mistake into Momentum: The Story Behind Managers Who Build Trust

Mistakes Suck. Mistakes suck, especially common leadership mistakes. They bring up all the emotions: embarrassment, frustration, anger. Part of you wants to defend your pride, to prove you weren’t wrong.

Read Article
  • Communication

How to Be Transparent Without Oversharing at Work

During a virtual keynote with Northbridge Financial Corporation, someone asked a really insightful question: “What’s the difference between being transparent and oversharing?” It’s a powerful question because so many leaders

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  • Communication

How to Start a Difficult Conversation Without Making It Worse

During a recent keynote, someone asked me, “What’s your #1 tip for engaging in difficult conversations?” I didn’t even have to think. “Don’t cannonball into the conversation.” That’s what most

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Trust in Leadership
  • Trust

Trust Lives Below the Surface

I had the privilege of being the keynote speaker at three Buffalo Wild Wings conferences across the United States, and it became one of the most profound examples of emotional

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  • Trust

You Need to Be Bored

You need to be bored. We chase stimulation to feel alive, but it’s often in the quiet that we reconnect with what truly matters. Boredom isn’t a void—it’s a doorway

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  • Trust

Why Your Best Friend at Work Might Matter More Than Your Boss

Because work isn’t just about what you do. It’s about who you do it with. A best friend at work is more than a lunch buddy. It’s someone who makes

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