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Insights

Fresh perspectives on trust, leadership, and how we show up.

Featured Insight

You Can’t Build A High-Trust Culture With Low-Tact Leaders

Everyone has a moment they wish they could take back. A word delivered too sharply. A tone that shut someone down. A conversation where you meant well, but the damage
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All Insights

  • Communication

6 STEPS TO COMMUNICATING WITH TOXIC PEOPLE EFFECTIVELY

You probably have that person at work who you feel is toxic. You feel they repeatedly suck the life-force out of you and you would rather walk on hot coals

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  • Leadership

5 Secrets No One Told You on How to be an Influencer at Work

Your influence is directly tied to the amount of value you bring to the organization. If you want to play bigger and lead better than you must be intentional about

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How to Create Empathy at Work
  • Communication

How to Show Empathy at Work

I could hear the fear and anxiety in my friend’s voice and I knew that the next thing I said could either make it worse or help relieve his burden.

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  • Leadership

Waking Up The Sleepwalkers In Your Organization

“There are few things in the world as dangerous as sleepwalkers.” – Ralph Ellison   I define a sleepwalker as someone whose actions do not align to how they say

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  • Leadership

3 Actions That Will Radically Transform Every Customer Service Experience

What do the best businesses in the world, who deliver exceptional customer service, do differently than others?   They have empowering leaders at all levels of the organization who ensure

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  • Communication

6 Dangerous Actions That Cause Leaders to Lose Their Voice

Your character is a result of how you use your voice. I define voice as the medium you use to express your thoughts and feelings with the world. This can

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